General terms and conditions

The following Terms and conditions apply to all bookings made on this website. Please take a moment to read them before making a Booking.

In these Terms and conditions the following definitions apply:


“Company”, “we”, “us”, “our” means JESCALBUS S.A.U, a limited company trading under current Spanish legislation and registered with the Mercantile Register of Girona, under Tax Identification Number A-15149693.

“Customer” means the person who pays for the Booking.

“Passengers” means all passengers named and unnamed on the Booking.

“Lead passenger” means the first passenger named on the Booking.

““You” and “your” means any customer, including all passengers (or any of them as applicable) named on a Booking.

“The Transport Operator” means the professional transport service provider that will perform the transfer.
“Booking” means the booking for transfer services made with us.

“Transfer service” means any service provided by us for the carriage of passengers by road and includes any other service provided by us relating to or incidental to that carriage.

“Transfer Voucher”, “Booking Voucher”, “Voucher” means the written confirmation of the Booking we will send to you by email.

“Contract” means the Booking and these Terms, and any other terms and conditions stated to apply to the Booking.

“Terms” means these terms and conditions.

“Website”, “Websites” means or any other website owned or operated by us.


We provide transport management services, for individuals and groups. We also trade as of which we have sole ownership. Our registered office is C/ Santa Margarida 25 2º 3ª, Vilobi D'onyar,Girona,España.

For trading purposes, we have the telephone number (+34) 674568695/674568693 and operate through the following website: with email address For other local telephone numbers please refer to the “24H CONTACT” section of our website. For the purpose of providing our service, we work with Transport Operators who deliver a professional Transfer Service for transporting people, or act as an agency with capacity to offer transport services, holding the relevant licenses and permits required by national law for this activity.

In no case shall the transport services be considered as package travel in the terms of Council Directive 90/314/EEC, of 13 June 1990, or in the terms of the Spanish Royal Legislative Decree 1/2007, of 16 November, approving the revised text of the General Law on the Protection of Consumers and Users and other supplementary laws, and therefore the Company shall in no way be considered a travel agency.

Through its websites, JESCALBUS SAU offers transport management services for individuals or groups.

Before requesting a service offered on our Website you should ensure that you have read and understood these Terms, as they will govern any subsequent Contract. By making a Booking, you confirm you have read these Terms and have the legal capacity to accept them on behalf of yourself and all the Passengers. If you do not understand any of the Contract conditions, we strongly recommend that you contact get in touch with us email .Before proceeding with any booking. If you do not wish to be bound by these Terms, regrettably you may not make a booking with us.


The person making the Booking must be at least 18 years of age and has the responsibility to follow the online booking process, ensure all the details provided are correct and complete and make full payment.

Upon entering into a contract with JESCALBUS SAU the Company will undertake the necessary formalities to organize the requested services.

The contract becomes legally binding only when you have received your transfer voucher by email. In the event of the Transport Operator being unable to provide the requested services, you will be informed and reimbursed the full amount by the same method as the payment was made, leaving us with no further liability to you.

You are required to acknowledge all notifications we make to you. However, in the event that you fail to acknowledge receipt of an email, the records that exist on our email server shall be considered as proof of reception.

The Transfer Vouchers which must be presented to the Transport Operator should be printed out so that each Voucher is readily available for inspection by the driver.

Failure by the Lead Passenger to present the Voucher may result in the Transfer Service not being provided. We recommend that you print out and carry with you all communications between the parties in addition to the Transfer Vouchers.

Minors are strictly prohibited from seeking any service from us, and their parents, legal guardians or other persons responsible for them should contact us immediately should a minor make a Booking with the Company for the provision of a service in order to enable us to cancel the registration forthwith. Minors are not allowed to travel with us without an adult passenger in their company.


We accept all widely used payment methods including bank cards, bank transfer and PayPal. The use of PayPal is only possible for bookings exceeding a certain amount and the customer will be charged an admin fee.

Prices are charged in Euros


The Transfer Voucher includes your requested destination / pickup and your accommodation address. Any changes to these or any other details must be sent in writing by email to and to be requested before the date of the service, and only it will be considered to be effective once verified by the operator of transport and confirmed to the client by e-mail.

You are liable for any increased service cost resulting from requested change. Providing that the changes do not notify to themselves within 48 hours the company Jescalbus It(He, She) saves itself of effecting(carrying out) the above mentioned change I this increases to other services.

The changes at least 48 hours before performing the service, the customer assumes any increase in the cost of service due to a change of booking and a penalty of 25€ must be paid before performing the service.

All changes will be confirmed upon availability.

Once the contract becomes legally binding, the customer is requested to notify our of e-mail any errors therein not less than 48 hours prior to the corresponding transfer service. Notification made within 48 hours of the corresponding Transfer Service affords us the right to terminate the contract without penalty or charge.


In case of receiving his(her, your) request of cancellation with mas of 48 hours(o'clock) of anticipation with regard to the hour(o'clock) of withdrawal of the service of movement that it(he, she) wants to cancel, him(her) there will reimburse itself the complete(upright) amount corresponding to this movement less 20 € with a view to administrative expenses. No amount will reimburse itself in case that the cancellation produces to itself with less than 48 hour of anticipation respect of the hour foreseen for the service of movement that is wanted to cancel.

In this case we will order him (her) an e-mail with the confirmation of cancellation of the reservation (reserve).


Depending on the routes and the season, our free sale deadline varies from to 48 hours, and more in exceptional cases, before a Transfer Service commences. If the web site indicated by e-mail so that we can check if there is availability for the type of transfer that you request from us. Please note that our cancellation policy will apply regardless of the date and time at which the booking has been made.


If the JESCALBUS SAU needs to make a significant change to the conditions of the Service, or needs to cancel the Service, we will inform you as soon as possible.

In JESCALBUS we will do everything possible respect to your vehicle preference, however we may need to schedule an alternative vehicle for operational or safety reasons.

En casos extraordinarios podemos vernos en la necesidad de cancelar su reserva. Se le reembolsará el importe íntegro de la reserva y este reembolso cubrirá todas las obligaciones hacia el cliente derivadas de dicha cancelación. En todo caso, haremos los esfuerzos necesarios para encontrar alternativas viables a cualquier reserva confirmada que debamos cancelar.

In rare instances we may need to cancel your Booking. In such circumstances you will be refunded in full but we shall have no further liability to you arising out of such cancellation. We will, however, use all reasonable efforts to try and find suitable alternatives for any confirmed Booking subsequently cancelled by us.


Both local and national laws regarding the use of child seats for infants and children vary from country to country. However, in Jescalbus will comply with the latest legislation. If you book a private transfer we recommend that at the time of making the reservation, expressing his desire for the seat or elevators, in the majority of services which are carried out with minibus or minivan are not bound to chairs or elevators.

The lead passenger must check, under his/her solely responsibility, that such child restraint devices are suitable for the vehicle and are properly used and installed in it. The company assumes no liability resulting from any failure to use, install, or check the restraint device, or resulting from its incorrect use.

If you wish to bring your own child or booster seat, and are taking a private transfer, we must be advised of this information before you travel. This is to ensure that the vehicle provided by the Transport Operator can accommodate the seat. Group services are usually provided by minibus or coach, and in these vehicles it is not possible to use a child seat as the vehicles do not have compatible seating.

We will endeavor to ensure that child seats are provided by our Transport Operators where they have been booked. There may be instances when such seats are unable to be provided. In such cases, you will be entitled to a full refund for seats booked and not supplied. If no child seat is available, children of three years of age and over may travel as long as they wear an adult seat belt. Children under three years of age may be transported without a safety restraint as long as they travel in the rear of the vehicle.


All children and infants count towards the occupancy of the vehicle, regardless of age, and thus should be included in the total number of passengers at the time of booking.


Transfer Services for disabled passengers must be requested by contacting our email We will try our best to meet your requirements, although we are not specialists in transfers for disabled passengers. Disabled passengers using our services must be able to board the vehicle independently or with the assistance of those in their party. We only take foldable wheelchairs. We regret that we cannot currently guarantee the type of vehicle that will be used for your transfer.


During the booking process you are given the opportunity to pre-book extra stops if you need to collect and drop off keys or if your group will be split between more than one accommodation address. The extra stop address must be located in the same destination as your principal accommodation address. Extra stop duration is limited to 15 minutes as a maximum an additional cost of 15€ to your booking.


If we fail to comply with these Terms, we shall only be responsible for loss or damage you suffer that is a foreseeable result of our breach of these Terms or our negligence and only up to the value of the fare paid by you. We will not be held responsible for any loss or damage that is not foreseeable nor that is consequential. We are not liable for breaches that are not directly attributable to us, or those produced by accident, force majeure, or due to legal or administrative requirements.

All our vehicles will fulfill all the demanding requirements for the law of travelers' transport by road.

This means that, subject to these Terms, we may accept responsibility if, for example, you suffer personal injury or your Transfer Service is not provided as promised or proves deficient as a result of the failure of ourselves, our employees, or collaborators to use reasonable skill and care in making, performing or providing, as applicable, your contracted transport service. Please note, it is your responsibility to show that reasonable skill and care has not been used if you wish to make a claim against us.

In addition, we will only be responsible for what our employees do or do not do if they were at the time acting within the course of their employment.

Any other right that you be the owner as a consumer and user, and which by law cannot be excluded or limited.

We were completely exempt from any responsibility in the event that, for reasons of availability, or other, the service is made by another company or a co-worker of transport.

We cannot guarantee the accuracy or reliability of the content of this website. This includes such eventualities as viruses. However every endeavor will be made by us to rectify in the shortest possible period any errors to which our attention has been drawn. Should such errors result in Bookings being made against faulty pricing and promotional information, we reserve the right to terminate the contract without offering compensation to the customer.


We accept no liability and will not pay any compensation where the performance of our obligations or the Transport Operator’s obligations is prevented or affected directly or indirectly by or as a result of force majeure or any circumstances beyond our reasonable control including, but not limited to, extreme adverse weather conditions, natural disasters, other acts of God, acts of terrorism, accidents suffered by third parties on the transfer route, police checkpoints, unusual traffic levels, or industrial action.


All contact related to the amendment of booking information must be requested by email or through the “My booking” section of our Website.

In the event of unavoidable alterations to the contract, we will inform you by emailing the address provided by you at the moment of booking, the act of sending this email being considered as proof of receipt by you. The same system applies to all other advisory emails which we may send to you. It is therefore essential that you check that the email address provided by you is correct and that you read any incoming emails up to the time of your Transfer Service.

In case of arrival flight delay, the Jescalbus will reschedule the Transfer Service and you will be picked up at the new arrival time. We apply IATA's definition of flight delays for the purposes of these Terms.

If for any other reason you fail to be at the pickup point within a reasonable time after the scheduled Jescalbus not will be credited with the payment of your booking (1 hour of waiting in airports, from the time of landing of the aircraft)

Collaborators In the delays that could be caused by reasons of traffic, accidents, controls,etc., in collections, Jescalbus send a text message to your mobile phone. If this communication is not possible because you have not provided us with a number valid, at the time of booking Jescalbus not in charge.


We offer a wide range of services with the clients. It is a question of services of private transport and excursions of leisure.

The route to or from the destination chosen cannot be guaranteed and the Google drawn route map displayed on our website is for informational purposes only. Whilst reasonable effort is made to ensure that pickup times are respected, they are not guaranteed.

If you cannot locate the driver for your private transfer, it is your responsibility to get in contact with us via the phone numbers listed on your proof of transfer. For collections that are not airports; we must receive your call within 15 minutes after your scheduled pick-up. The transfers are not used are not refundable and the cost of alternative transportation will only be refunded in the event that has been pre-authorized by a member of our team. If authorized to take alternative transport, please ensure that you obtain a receipt and submit it to our email for review. No payment will be due for travel expense claims submitted without valid receipts.

You are responsible for checking the agreed pickup time and for ensuring that the resulting arrival time at the airport departure terminal is at least 10 minutes before the check-in desk opens (not closes) and under no circumstances less than two hours prior to the scheduled flight departure time.

Jescalbus will pick you up and set you down as close as possible to the given addresses. In the event that access via a conventional route is closed due to weather conditions, road accidents etc., the Jescalbus will, at your express request, use a longer route to reach the agreed destination, but in such instances you may be liable for any additional costs.

All contracted transfer services fall within the scope of the public liability.

Whilst we endeavor to provide SMS confirmation messages when requested, this service is dependent upon telephone networks that are beyond our control. If a text message is lost or delayed the Customer shall refer to information provided by email or in the My Booking section of our Website.


The vehicles used for private transfers have capacity for a minimum of 1 bundle or piece per square passenger with a maximum combined of 158 cm (length + width + height) f or suitcase. At the time of making the booking you must inform the baggage to be carried. It is not necessary to declare packages smaller they may be placed in the footwell of the passenger as cameras, purses or daypacks.

The passenger will be liable for any cost incurred in case of needing additional vehicles to transport luggage not declared.

Your acceptance of the proposed Contract and its Terms and conditions is considered as tacit agreement that under no circumstances will you include in your luggage, nor carry on your person, any object in contravention with the legislation of the country in which the transfers will be offered (firearms etc.), nor those likely to be injurious to any third party, nor any animals unless pre-agreed and transported in a suitable container (guide dogs are generally allowed), nor any items of excessive size, weight, fragility or perishability.
Transport of luggage and other belongings is undertaken solely at your risk and under no circumstances can we be held responsible for any loss or damage.


By entering into this Contract you implicitly declare that: You are of legal age and in full use of your mental faculties thus enabling you to comply with all your legal responsibilities concerning this agreement. You are aware of the extent of the services which are the object of this contract, of the aforementioned information concerning us, of the content of these Terms and conditions. The credit or debit cards that you use belong to you and that there are sufficient funds to cover the cost of the service. You understand that you must notify us as soon as is reasonably possible of any alteration to the details that you have provided.

The services to be supplied are in accordance with the details specified in the Transfer Voucher sent by email. It is your responsibility to provide at the time of reservation full and accurate addresses for the pickup and destination points. It is therefore your responsibility to print out and check the Transfer Voucher for accuracy. If the details of the Transfer Voucher are incorrect you must contact our Jescalbus immediately to rectify these. Particular care should be taken when completing the reservation to ensure that all compulsory fields as indicated by an asterisk (*) have been filled in accurately. We are not liable for any reservations made which are impossible to carry out and you will not be reimbursed for such reservations.

You are solely responsible for carrying all documentation necessary for frontier crossing. We hereby refute all liability and refuse to incur any supplementary expenses caused by failure to carry these documents or by failure to observe customs, police, tax authorities or administrative rules of those countries where entry is required. The Transfer Voucher is not a valid documentation to obtain entry visas.

The company is not required to pay a deposit or fine to the authorities of other countries or of the country as a result of which the customer is in breach of the laws, laws or regulations or other requirements of the countries in which it intends to enter or leave, or who intends to cross, the client shall assume full responsibility to reimburse this procedure.

We reserve the right and you hereby authorize us to charge your credit or debit card for any damage incurred to the transfer vehicle (including without limitation specialist cleaning) or for any items that are missing when you, leave acts of vandalism.

We reserve the option not to accept future Bookings in the event of serious or repeated incidents involving any Customer.


In entering into this contract you tacitly accord to us and the Transport Operator the right to refuse to transport any passenger who, at the driver’s discretion, may be under the influence of alcohol or drugs and those whose behavior may be considered dangerous to the driver of the vehicle, to other passengers or to themselves.

No alcoholic drinks may be carried in the Transport Operator’s vehicles for the purpose of on-board consumption. This prohibition extends to narcotics.

Smoking is forbidden inside vehicles or the immediate vicinity.


If the service you received from the Transport Operator does not meet your expectations, this must be immediately reported to our Jescalbu sand, if possible, at the moment the problem occurs. Complaints received after the transfer service has been completed and which were not brought to our attention at the time of the transfer may not be upheld as we were not given an opportunity to intervene or otherwise provide assistance. Our contact details are provided on your Transfer Voucher.

Written complaints should be received no later than 28 days after your return date and sent by email to


Our Websites are available in multiple languages, and efforts will be made to include other languages in future. Our email assistance in English and Spanish is available at all times, but we will try to offer your assistance in the language you used to make your booking whenever possible. Whilst we pay great attention to the quality of the translation of our Websites and Terms, in the event of any discrepancy the Spanish version shall prevail.


Copyrights, trademarks and other intellectual property rights of the websites have been granted under license to the Company and are protected by national and international regulations governing intellectual property.

Use of our website content by third parties for any purpose other than booking transfers is prohibited, including the modification, subsequent publication and total or partial reproduction or representation of the same without our express consent.

Any unlawful use of our Website for any purpose whatsoever is strictly prohibited under all circumstances.


These General Conditions shall be governed by current Spanish law.

The contract agreed between the Company and you shall be governed in accordance with Spanish legislation.

Settlement of any disputes that may arise between you and us will be subject to Spanish jurisdiction.

The invalidity or unenforceability of any provisions of these Terms shall not affect the validity or enforceability of any other provision of these Terms, which shall remain in full force and effect.